1, Can you customize socks according to my own designs ? if so , what information do you need to start ?
- Yes, we can customize socks per our customer's designs and requirements .
we collect these information to start : your designs with clear pattern and Pantong color number,detailed measurements, your requested size and material for socks and also your quantity of order .
2, What is your MOQs ?
- For cotton socks, MOQ is usually 2000 pairs per style,one same color and size.
and for wool socks, MOQ is 3000 pairs per style, one same color and size.
but if you have quite a few styles , MOQ can be negotiable .
3, Can i get samples from you ? is it free ?
- Samples are available,but we are very sorry that we will charge a liitle bit samples fee and shipping fee.
for specific samples fee and shipping fee please contact our custom service , they will check out according to your need and destinations.
4, How do i pay you samples fee ?
- For samples, We can be paid via paypal, our paypal account is hangzhouaidu(at)gmail.com
5, How long does it take to make my samples ?
- Once got your samples fee , Usually we spend about 15 days on making samples , then we will email you pictures of samples and also send it out to your address.
6, I want to have my socks made using the best quality material, which do you recommend ?
- There are many good material for making socks, such as cotton , combed cotton , wool, cashmere, hemp, polyester... you need let us know how do you want your socks to look like, then can we confirm the material.
7, Do you have a size chart for men socks ?
Here is a simple sock sizes chart, for detailed size, you need measure the socks according to the boarding type you requested, please contact our customer service for more information.
8, In respect to the payment , what is your payment methods ? can I pay 50% deposit firstly and the other 50% on arrival?
- We accept T/T(30% deposit before the production and 70% before the shipment), L/C, Western Union. Paypal is available for samples only.
And we DO NOT accept 50% deposit firstly and the other 50% on arrival, it is too risky for us, after we finished the mass production, we can show you pictures and prepare full documents for you, your visit to our factory is also welcome.
9, How long does it take to complete mass production of my order ?
- It depends on the quantity of your order , but we usually need about 40 days for arranging the mass production after samples confirmed .
10, How much is the shipping fee from your port to my local port ?
- The price we quoted is based on Fob ShangHai Port, shipping fee is not included .you can tell us the name of your local port ,we can check with shipping company here for you. But for the detailed shipping fee you will need contact your local shipping agent who has the right to import goods .they have a more detailed information for you.
11, I got my socks, i am very impressed by the pattern and quality, i want to order more, can i have a better price this time ?
- We we really happy to hear that you are satisfied with our products, we will give discount according to your quantity, usually it is the more your order from us the better price you can enjoy .
12, Can i visit your factory ?
- Yes, you are welcome to visit our factory, but the condition is we had at least confirmed cooperation on your socks order already , for clients who had never worked with us or have no orders in producing , it is inconvenient for us to arrange the visist, we hope you understand.
*** For further question please contact us directly,Thank you ! ***